Refund policy

At PawNestRazane, we are committed to providing high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing an order.

Returns

For customers outside the European Union, all sales are final. We do not accept returns or offer refunds for change of mind, incorrect purchases, or any reason other than receiving a defective, damaged, or incorrect item.

For customers within the European Union, you have the statutory right to cancel your purchase within 14 days of receiving your order, in accordance with applicable EU consumer protection laws. To exercise this right, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, please contact us at:

support@pawnestrazane.com

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a product that is defective, damaged, or different from what you ordered, please contact us within 7 days of receiving your order.

Email: support@pawnestrazane.com

Please include:

Your order number
A description of the issue
Clear photos or videos showing the defect or damage

Once your claim has been reviewed and approved, we will provide a full refund or, at our discretion, send a replacement at no additional cost.

Non-Returnable Items

Except where required by applicable law, we do not accept returns for:

Change of mind
Incorrect product selection by the customer
Products that have been used or damaged after delivery
Personalized or custom-made items
Perishable goods
Sale or clearance items
Gift cards

Exchanges

We do not offer exchanges. If you receive a defective, damaged, or incorrect item, please contact us and we will resolve the issue by providing a replacement or a full refund where appropriate.

Refunds

Refunds are only provided in the following circumstances:

The product is defective.
The product arrives damaged.
You receive the wrong item.
Where required by applicable law, including the statutory withdrawal rights available to customers within the European Union.

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@pawnestrazane.com.